Return/Exchanges Policy

To submit a return/exchange please login to our return portal here.

For any applicable returns, we offer a NoliaBae store credit, valued at the original cost of your order.

All items tagged as *FINAL SALE* cannot be exchanged or returned for store credit. Exchanges are available for the same style only. Please send us the dress back and we will process your refund or exchange. You are responsible for paying the shipping cost for the exchange.

 Your store credit will be emailed to you within 7-10 business days after we receive your return(s). For all returns, please review our detailed elegibilities guidelines below. 

For more information check out our FAQ page.

 

Eligibility Guidelines

To be eligible for return, the product must be unworn, unused, unwashed, and in its original delivered condition (including all labels or tags). The item should be free from any wear, tear, washing, damage, or alterations. Violations include perfume, makeup, animal hair, other odors/stains, or missing tags.  We reserve the sole right and discretion in determining the  eligibility for any returns including but not limited to the condition of any returned order.

Preorder Items

Items purchased with a preorder item will ship together once the preorder item is available to ship. We will accept returns for orders with preorder items within 20 days of the date they were shipped. Please email our customer success team at shop@noliabae.com to initiate the return process as it may show as ineligible in our returns portal.

Defective/ Wrong Product

• Please carefully inspect a product upon arrival to assure that it's what you ordered and has no defects.
• If the product you receive is defective, damaged, or the wrong product you are eligible for a return if the defect, damage, or wrong product  is reported within 3 days after the delivery date.