Find answers to our most frequently asked questions.

Shipping,returns, sizing and more...

What if it doesn’t work for me?

At NoliaBae, we're dedicated to ensuring your clothing fits you like a dream, all while maintaining a professional and polished experience.

Our size indicators, derived from invaluable customer feedback, aim to assist you in finding the perfect fit. However, we understand that individual preferences vary, so we recommend consulting our comprehensive size chart to determine the best fit for your unique measurements.

To accurately measure yourself, begin by utilizing a flexible measuring tape, ensuring precision in capturing your bust, waist, hip, and length measurements. These measurements serve as your personal guide to achieving a tailored fit.

In the event that an item doesn't quite meet your expectations, initiating a return or exchange is a seamless process. Simply reach out to us at shop@noliabae.com to begin the process.

Understanding dress lengths, whether 'mini', 'midi', or 'maxi', is pivotal in selecting the ideal style. Each dress length is determined by your height, with our exclusive size chart offering detailed measurements for each style.

Furthermore, proper garment care is essential for preserving its quality and longevity. We recommend adhering to the wash instructions provided on the garment tag. In instances of uncertainty, a gentle hand wash in cold water followed by air-drying or professional dry cleaning ensures optimal maintenance.

Your satisfaction is paramount to us, and we're committed to providing a seamless experience from start to finish. For any additional inquiries or assistance, please refer to our FAQ page or contact our customer support team.

Thank you for entrusting us with your style journey.

Warm regards,


NoliaBae Customer Support Team

How long does shipping take?

At NoliaBae, we take pride in delivering your orders promptly and efficiently while maintaining professionalism and attention to detail.

Orders are typically dispatched from our warehouse within 5-7 business days. We prioritize Priority shipping to ensure your items reach you swiftly during business days. However, during peak periods such as holidays or site-wide sales, shipping delays may occur. Rest assured, our dedicated team endeavors to minimize any disruptions and keep you informed should delays arise.

Once your items have been shipped, you will receive a tracking number via email to keep you updated on the status of your order. In the rare event that you do not receive your tracking number, please check your email's spam or promotions folder before reaching out to us at shop@noliabae.com for assistance.

For domestic orders, delivery typically takes 5-10 business days, while international orders may take *2-5 weeks, subject to customs and local delivery processes. Please note that while we strive to provide accurate estimates, additional delays may occur with your delivery carrier. We encourage you to track your order using the provided tracking information for real-time updates.

**Preorder Items: Orders containing preorder items will be shipped in their entirety once all items are available for dispatch. If you require separate shipments, we recommend placing individual orders for preorder items. Please anticipate a shipping timeline of approximately 10+ weeks for preorder items.

*International Customers: Kindly note that your package may undergo customs processing, potentially resulting in delays of up to six weeks. Additionally, you may be liable for taxes, duties, or fees upon receipt of your package. We regret to inform you that we are not responsible for these charges. For further assistance or inquiries, please do not hesitate to reach out to us.

Thank you for choosing NoliaBae for your fashion needs. We appreciate your understanding and support as we strive to provide you with the best possible shopping experience.

Warm regards,

NoliaBae Customer Support Team

How much is shipping? Where do you ship to?

We are thrilled to offer complimentary shipping for orders over $180 within the USA, ensuring your shopping experience with us is as delightful as can be. Furthermore, we proudly extend our services to over 20 countries worldwide. Simply enter your address at checkout, and we'll ensure your order reaches you, complete with the correct plug type tailored to your country's specifications.

Rest assured, all shipping costs are meticulously calculated at the conclusion of checkout, ensuring transparency and convenience for our cherished clientele.

Thank you for choosing NoliaBae. We look forward to serving you with the utmost care and dedication as you explore our exquisite collection.

Warm regards,


NoliaBae Customer Support Team

Can I pick up if I'm local?

At NoliaBae, we extend our heartfelt appreciation for your continued support and enthusiasm for our offerings. We are pleased to offer the convenience of local pick-up for eligible orders available on our site. Pick-up orders are diligently processed within 5+ days with utmost care.

Upon completion of your order, you will receive an email notification indicating that your pick-up order is ready for collection. It's important to note that our pick-up location is not a physical store. Therefore, we kindly request that you reach out to us directly to coordinate the most convenient time for pick-up.

We greatly value you and look forward to accommodating your needs with the utmost professionalism and attention to detail.

Warm regards,

NoliaBae Customer Support Team Contact us

How should I choose the best size for me?

At NoliaBae, we take pride in providing personalized assistance to ensure your shopping experience is nothing short of delightful. Our dedicated team crafts a unique size chart for each item, accompanied by detailed descriptions to assist you in making informed decisions.

Should you have any inquiries regarding sizing, our knowledgeable sizing experts at shop@noliabae.com are readily available to assist you during business hours. Additionally, for select items, we offer size indicators such as "true to size," "runs small," or "oversized," based on valuable customer feedback. While these indicators serve as helpful guidance, we understand that individual preferences vary, and we strive to provide as much information about fit as possible.

To determine your measurements accurately, we recommend using a flexible measuring tape. Your bust, waist, hip, and length measurements are crucial in selecting the perfect fit. Whether it's finding the circumference of your bust or the length from your shoulders to your desired hemline, we're here to ensure your outfit fits like a dream!

Please note that sale products and preorder items are ineligible for return or exchange. Therefore, it's essential to exercise caution when selecting the right size. If you have any inquiries regarding sizing, material, or fit, our dedicated customer service team is here to assist you. Simply reach out to us at shop@noliabae.com, and we'll be delighted to offer guidance.

Thank you for choosing NoliaBae. We look forward to assisting you in finding the perfect fit for your unique style!

Warm regards,

NoliaBae Customer Support Team

What does *Final Sale* mean?

At NoliaBae, we prioritize transparency and excellence in every aspect of your shopping experience, including our final sale policy.

Items marked as final sale have undergone a delightful markdown in price, often denoted with a charming price ending in $0.99 or as otherwise stated. Please note that these items are ineligible for return for a refund, store credit, or exchange for a different size, color, or style. Additionally, no promotion codes can be applied to final sale items.

We understand that selecting final sale items can be a thoughtful process, and we're here to support you every step of the way. Should you have any inquiries or require assistance prior to placing your order, please don't hesitate to reach out to us at shop@noliabae.com. Our dedicated team is committed to providing personalized assistance to ensure your utmost satisfaction.

Thank you for choosing NoliaBae for your fashion needs. We look forward to serving you with the highest level of professionalism and care.

Warm regards,

NoliaBae Customer Support Team

"Great quality dresses for everyone who is looking for new trends and staying on a budget. Their dresses are unique and one of a kind! Thanks, Noliabae!"

Julia M, Texas.